Submitted a grievance because of reckless financing. Gotten an answer that I became due a reimbursement through the business.
August signed all the paper work and was then advised the money would be in my account by 5PM on the 27th. Phoned my container to verify the re re payment had been prepared consultant explained he’d contact complaints group and phone straight right right back. Nearly 2 hours later on still no call. We phoned straight right back myself and talked to somebody else We was told there is a nagging problem processing the re payment into my bank. Contacted my bank, they had no effort of money being compensated in.
Then I discovered another person who’d the precise exact same issue after being guaranteed funds, I happened to be told the complaints group would draft me personally a contact to spell out the situation. No description simply an email that is standard for the wait and advising re re payment had now been prepared and could be within my bank in 24 hours or less, very same e-mail that has been delivered to another client yesterday.
We donвЂ™t know the way they are able to pay high interest loans down within 15mins but once it is cash they owe straight right back here seems to be problem after problem then when granted takes 24 hours to clear. Re re Payment was supposedly prepared yesterday whilst still being no indication
Many thanks for the review.
You want to sincerely apologise for your experience with our client Services group as well as for any dissatisfaction due to the delay in your re re payment.
We unfortunately experienced an issue that is unexpected releasing the redress payments to your clients, which caused a wait of once the funds had been released.