The data below outlines the main element factors for people when weвЂ™re investigating and resolving complaints about unaffordable or lending that is irresponsible.
We also see complaints in which the borrower states they truly are experiencing financial hardships and can not repay their loans in addition they think the lending company is not dealing with them fairly.
You will find down more info on our typical way of complaints about financial hardships inside our split note.
Forms of complaints we come across
The complaints we come across about unaffordable or irresponsible financing often include the debtor saying their credit ended up being unaffordable and they think the lender acted irresponsibly in supplying the funds.
Managing an issue such as this
We just have a look at complaints that you have had to be able to look to start with. Then they can come to us if a customer complains and you don’t respond within the time limits or they disagree with your response.
Everything we glance at
Into the in an identical way as for any other forms of issue, whenever a customer associates us about unaffordable or reckless financing weвЂ™ll ask:
- Did the company try everything it absolutely was needed to do?